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Illuminate Operations LLC., Illuminate Technologies LLC., & Illuminate Technologies UK Ltd. (“Illuminate”)
Illuminate recognise the importance of personal information, and the privacy and security of this information is extremely important to us. This policy is intended to give a clear view of what data we collect, how we use it, how long we keep it for and how we get rid of it. This policy applies to anyone who deals with us, whether they visit our website, use any of our services, email us, contact us or visit our premises.
Illuminate will never sell personal data and we will only share it with other organisations we work with to deliver the services we provide, where they have demonstrable Privacy and Security policies pursuant to the way we work.
Personal data is any data which may identify a person or be identified as relating to them. For example, name, address, phone number and email address. We will sometimes need to collect this information, but we will only collect the personal data we need. Further data such as date of birth, age and employment status can be collected in connection with projects we might be working on, services we have been hired to deliver, or projects we are working on with others.
Personal data can be provided to us in various ways. It can be submitted through forms on our website, verbally over the phone, or we can receive emails or visitors to our premises. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect information, we cannot guarantee the security of any data transmitted to our site; any transmission is at the users own risk. Once we have received information, we will use strict procedures and security features to try to prevent unauthorised access.
This includes information given to us when interacting with us, for example, when filling out a contact form, a Non-Disclosure form, registering as a client with us, placing an order or communicating with us. For example:
Activities and involvement with us will generate personal data being created. This could include project details, documentation and so on. During a project we will generate a great deal of personal data. Depending on the project, we may be generating custom software applications, login systems, membership platforms, e-commerce systems, database systems and support systems.
As we are a global company, we are governed by many principles. With regards to personal data, we align ourselves with the rigorous requirements of the UK GDPR (The Data Protection, Privacy and Electronic Communications (Amendments etc.) (EU Exit) Regulations 2019), which sets high standards for personal data protection.
It is with full and conscientious adherence to this that we can with full confidence, state that we will only use personal data on relevant lawful grounds, as permitted by UK GDPR.
Personal data provided to us will be used for the purposes of carrying out our business, in a transparent manner, in accordance with any preferences expressed by the owner of that data. Below we have listed the main uses of the data we collect:
Any individual or company who have interacted with us can contact us at any time to change or discuss their privacy preferences, using the details below:
|Contact:||Illuminate Data Controller|
|Write to us:|
Illuminate Technologies UK Ltd.
Apex 2, 1st Floor
97 Haymarket Terrace
Edinburgh EH12 5DH
Illuminate Operations LLC.
198 Van Buren St. Suite 200
Herndon VA, 20170
United States of America
Under the UK GDPR, where we are using data under consent, the individual has the right to withdraw that consent at any time. They also have the right to ask us to stop using personal data for marketing purposes. This request must be submitted to us via the contact details above.
Subject Access Requests can be submitted via the contact details above. There is no charge for making this request, although verification of identity will be required. Illuminate will respond within 30 days of verifying the identity.
Any personal data provided to us, will be retained in line with our Document and Data Management and Retention Policy, and with adherence to any potential audit required by law, after which time it will be permanently deleted. We may also disclose personal information to third parties if we are compelled to by law, or to comply with any legal obligation.
Information systems and data security is imperative to us to ensure that we are keeping data safe. We operate and implement robust procedures for managing data and the hardware it is present on.
Please contact us in the first instance regarding any issues around the use of personal data, via the contact details above; we would welcome the opportunity to resolve any problem or query. If the resolution is not satisfactory, the issue should be raised with the Information Commissioners Office (ICO), who are contactable via their website: https://ico.org.uk.
The Illuminate website uses analytical and Performance cookies to give us visibility into how the site is being used. The kind of activity these monitor include, but are not limited to, how many people visit the website, how long people spend viewing the website, and which pages are visited for the longest period. No personal identifiable data is collected with these cookies.
Illuminate have offices in the UK and US, and as such, our data storage and hosting services are also based in the UK and US with reputable providers.
Under the UK GDPR, if we have collected personal data through consent, or because we needed it to provide a product or service (under a contract), the individual has the right to receive their information back in a ‘machine-readable’ format. This request must be submitted to us via the contact details above.
This policy will be reviewed at regular intervals for continuing suitability.